I was recently helping a colleague of mine fill up an online form on his iMac. Get this picture: I was standing up next to him, with no immediate access to the keyboard. The task involved a simple copy and … Continued
The decision makers in the public sector, especially those involved in Greenfield IdM projects might not have an understanding of Identity Requirements especially when it comes to national identity management policy implementation and National IDM Systems (NIDMS)! Ultimately a technical system … Continued
Listening to citizens might offer a good insight, but in the majority of cases citizens are not well informed and lack the necessary experience. Apparently, this is taken as a rule, and a master/slave approach is generally adopted across different countries, wherein systems are created and forced onto the users, citizens.